Ford India today launched its first Quick Lane service centre in India at Metro Ford in Yeshwantpur, Bangalore taking the total number of Ford service outlets in Bangalore to 11. ‘Quick Lane’ is a much loved ford initiative globally featuring many customer-friendly benefits like extended operating hours during weekdays and Saturdays, ‘No Appointment Necessary’ and ‘While you Wait’ Services. Light-repairs like oil and filter changes, brake systems, tires, suspension systems, exhaust systems, tune-ups and alignments can be done without having to wait for days. Equipped with state of the art infrastructure, the 10,000 sq. ft service centre can service 35 cars per day.
“We have now introduced the option of speedy, no-appointment necessary service during hours that fit the busy schedules of our customers,” said John Cooper, executive director, customer service operations, Ford Asia Pacific and Africa. “At Quick Lane centers, customers will have the confidence of knowing their vehicles are being serviced by Ford-trained technicians using quality parts,” he further added.
Ford encourages customers to interact directly with service advisors on the shop floor. Or they can opt to relax in an air-conditioned reception area that has Wi-Fi access.
To facilitate greater customer convenience and reach, Ford India is constantly expanding its nationwide dealership network and continues to enhance its world-class after-sales offerings. With a focus of growing closer to its customers across India, Ford India has today more than 241 sales and service outlets across 127 cities and plans to grow it to over 500 by mid-decade.
“Ford with a commitment of going further to enrich the lives of customers across India. We’re taking customer service to the next level, and the new Quick Lane service center is part of our ongoing efforts to enhance the customer service experience with trust, speed and transparency,” said PK Umashankar, vice president, customer service operations, Ford India.
While Quick Lane centres will cater to customers coming in for routine services and light repairs the main Ford Service centres will serve as place to go for all types of services including major requirements.
“With a promise of bringing eight new products to India by mid-decade, we are focused on augmenting the customer experience with our world-class service initiatives. Quick Lane service offers our customers another choice of convenient, high-quality service at the dealership,” added Mr. Umashankar.
Images courtesy of drivingford.in